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Support#

IFB Core Cluster Support service#

Our main support address is support.cluster.france-bioinformatique.fr

IFB Core Support

To log in, you need to use your My logins.

Only for the following requests:

  • Managing project storage
  • Host your training
  • Problem for log in the cluster
  • Edit and manage your jobs
  • Access to partitions: "gpus", "bigmem", etc.
  • Tool installations
  • Understand the error messages

Account deactivated?#

If your account has been deactivated, please contact us via admin-nncr-cluster@groupes.france-bioinformatique.fr by specifying your login and your email address linking to your IFB Core Cluster account.

WARNING! Any request send to this email address and not related to an account reactivation will not be taken into account!

IFB Community Forum#

Come discuss different topics with us on IFB Community Forum !

IFB Community Forum

The logins are independant from the IFB Core Cluster logins.

Useful for the following demands:

  • Discuss about Bioinformatics
  • Need help for writing a pipeline
  • Configure your tool options for your project

More documentation#