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General

💡 If the following Troubleshooting does not contain the answer to your question, contact the support: support.cluster.france-bioinformatique.fr

Investigate the logs#

If your application is crashing, you can investigate the logs to understand what happened and/or give more information to the support.

  1. Go to the "My Interactive Sessions" page
  2. Find the session of interest
  3. Click on the link "Session ID"
  4. Look at the file output.log

The application "crashes" or doesn't respond#

Maybe you didn't request enough resources for your application.

Especially, for memory, check that you fill the unit (M for megabyte, G for gigabyte, T for terabyte).

Amount of memory: 8G

Without any unit, the default is megabyte, which is often not enough for applications.